Great question! Travel agents are typically paid by the resorts, so we don’t charge a service fee for our expertise. Many resorts follow price parity, meaning the cost is the same whether you book through us, directly with the resort, or via an online booking site.

The difference? When you book with us, you gain a trusted advisor to help you plan a stress-free, personalized vacation without the hassle of navigating all the details on your own. It’s all about making your travel experience seamless and unforgettable!

Booking with us means having a dedicated travel expert by your side every step of the way—before, during, and after your trip. Here’s why we stand out:

• Personalized Service: We help plan your dream vacation while keeping your budget in mind. No pressure, no stress—just the perfect getaway you can truly enjoy.

• Honest Advice: We provide unbiased recommendations about resorts and destinations to ensure you choose the one that’s right for you.

• Exclusive Perks: Thanks to our strong relationships with resorts, we can often secure perks like room upgrades or special touches that online booking sites can’t offer.

• Peace of Mind: With your personal 1-800 number to reach us anytime during your trip, help is just a call away if you need it.

When you book with us, you get so much more than a reservation—you get a trusted partner in crafting a stress-free, unforgettable vacation.

Not at all! We have access to the same pricing as online booking sites and can price-match when comparing identical options. In many cases, we can even secure exclusive discounts or promotional offers that aren’t available to the general public.

Booking with us means you get competitive pricing plus the added value of personalized service, expert advice, and potential perks—all at no extra cost to you!

Great question! To help us create the perfect itinerary for your next vacation, it’s helpful to have a few details thought through before reaching out:

• Destination Dreams: Do you have a specific place in mind, or are you open to suggestions?

• Travel Dates: Are your dates flexible, or do you have set travel windows?

• Budget: Having a general idea of your budget helps us recommend the best options for you.

• Travel Style: Are you looking for adventure, relaxation, cultural experiences, or a mix?

• Group Details: How many people are traveling, and are there any special considerations (kids, dietary needs, mobility concerns)?

If you’re not sure about everything, don’t worry! Just share what you can, and we’ll help guide you from there. To make the process even smoother, you can fill out our free Online Planning Form before we chat.

No, you don’t! The deposit requirements are determined by the resorts or tour operators we work with and vary based on your chosen package and travel dates.

Your deposit is made directly to the resort or tour operator through Susan Peavey Travel—we never charge your credit card ourselves. This ensures your payment is applied directly to your vacation at the time of booking.

Most packages require the balance to be paid 45 days before your arrival, and again, this payment goes directly to the supplier. It’s all designed to keep the process simple, secure, and transparent for you!

We understand your concerns, but with us, there’s no risk of losing your vacation. Here’s why:

You don’t pay Susan Peavey Travel directly for your trip. Instead, when you book with us, we use your credit card information to secure your reservations directly with the resorts, airlines, or other vacation vendors. They charge your card, not us.

This ensures every payment you make is applied directly to your reservation, giving you peace of mind and full transparency throughout the booking process. Your dream vacation is safe with us!

Our greatest strength is our team! Each of our agents specializes in a specific area—whether it’s destination weddings and honeymoons, Disney, cruising, all-inclusive resorts, or luxury travel.

We work together as a team to ensure you have the best advice, resources, and support before, during, and after your vacation. Plus, all our agents in both our Marshfield and Harwich Port offices are familiar with every client’s trip, so no matter who you contact, there’s always someone ready to assist you. It’s teamwork that makes your travel seamless and stress-free!